Customer Management
Know your customers better than your competition
Once you capture your leads, you need to retain them. With our CRM systems and software, you can know the history of each one of them in detail. This way, you can improve your offer of products and services focused on the real needs of each client.
Through our customer management solutions you can assist with the following key processes in your business:
All our solutions are customizable according to your needs. So you don’t have to conform to packaged apps that restrict your business.
Sales Force Automation
A CRM improves sales force performance by enabling the sales rep to track and share contacts and opportunities, manage and upsell existing accounts, create sales projections, monitor performance through dashboards, manage budgets and contracts, work offline via mobile devices, and collaborate through integration with Microsoft Outlook, Lotus Notes, and other groupware applications.
Benefits
- Share sales data between individuals and teams
- Focus on the most profitable businesses
- Get new sales reps up to speed
- Make effective presentations and proposals to clients
- Monitor goal progress and business performance
Marketing Automation
We can help you set up an email that can be integrated with Microsoft Outlook, IBM Lotus Notes, Gmail, Yahoo! Mail, and IMAP. Users will be able to archive an email to the CRM, send emails directly from the CRM, sync their email calendars, and track activities and project management.
Integrating an email service with a CRM streamlines common tasks and promotes more effective communication with employees and customers.
Benefits
- Create and execute campaigns across marketing channels
- Capture leads directly into the CRM system
- Measures of return on investment of campaigns
Customer Support
Your CRM Customer Support centralizes customer service requests across all channels to enable businesses to manage incoming emails, diagnose errors, share knowledge, and resolve customer issues.
Benefits
- Centrally manage and share all customer service requirements
- Understand the frequency of incidents to improve product quality
- Sharing information across individuals and teams
- Measure customer service responsiveness
CRM systems we work with
We also work with: