Dynamics Crm Online Vs Dynamics 365

In the ever-evolving landscape of customer relationship management, Microsoft has made a significant shift from Dynamics CRM Online to Dynamics 365. This evolution is key to providing a more comprehensive, integrated platform for businesses seeking to enhance their CRM capabilities. But what does this transition mean for your business, and how can Audox guide you through it?

Understanding Dynamics CRM Online

Dynamics CRM Online was once Microsoft’s flagship customer relationship management solution. It provided businesses with tools to manage their sales, customer service, and marketing. However, as technology advanced and business needs became more complex, Microsoft saw the necessity to create a more unified solution.

The Emergence of Dynamics 365

Dynamics 365 represents a significant evolution of the Dynamics CRM framework. It combines various applications that a business might need, from traditional CRM functions such as sales and customer service to enterprise resource planning (ERP) capabilities. This integration allows Dynamics 365 to offer a broader, more holistic approach to managing business operations, data, and customer interactions.

Dynamics CRM Online vs. Dynamics 365: Key Differences

  • Integration: Dynamics 365 offers seamless integration with other Microsoft products such as Office 365 and Power BI, giving users a more cohesive experience.
  • Functionality: While Dynamics CRM Online focused primarily on CRM tasks, Dynamics 365 combines CRM and ERP functionalities in a single package.
  • Customization and Scalability: Dynamics 365 provides enhanced customization options and better scalability to meet the complex needs of growing businesses.
  • Cloud and On-Premises Options: Dynamics 365 caters to different business models by offering both cloud-based and on-premises solutions.

How Audox Can Help You Navigate This Transition

At Audox, we understand the importance of choosing the right CRM tool for your business. Our team of experts specializes in helping companies make the most of Dynamics 365’s powerful capabilities. We offer the following services:

  • Consultation and Strategy Development: We help you identify which Dynamics 365 applications align best with your business needs.
  • Implementation: Our team ensures a smooth transition from Dynamics CRM Online to Dynamics 365, minimizing downtime and maximizing efficiency.
  • Training and Support: We provide comprehensive training for your team to get the most out of Dynamics 365, as well as ongoing support to address any issues that arise.
  • Customization: Audox customizes Dynamics 365 to fit your unique business processes, ensuring you have a tailored tool that enhances your operations.

Why Choose Audox?

Choosing Audox means working with a partner who prioritizes your business goals and understands the intricacies of transitioning to Microsoft Dynamics 365. Our proven track record and customer-focused approach ensure that you’ll receive top-notch service every step of the way.

Contact Us Today

If you are pondering whether to stick with Dynamics CRM Online or transition to Dynamics 365, contact us today. Let Audox help you make informed decisions and leverage the full potential of Microsoft’s powerful business solutions.